Casino Leadership and Communication Training

Leadership Management

Two Courses: The 5 Levels of Leadership, and Communicating vs. Connecting

01

Course 1 - The 5 Levels of Leadership

Course Overview:

It's no secret in the Native American Gaming Industry that the more tenured you are, the more you advance. This is a system that has proven to work in all businesses and professions and it only makes sense.

However, just because a team member is now toted as a supervisor or manager, does not automatically qualify them to lead. In fact, most all entry-level supervisors and managers only know that they "are now in charge." Using position instead of building a working relationship most always alienates them from the team and ultimately holds your facility back. CTA's 5 Levels of Leadership Course is part of the John Maxwell Team courses and will work with all team members in a position of authority to identify their current level of management. From there, this two-day class will provide employees with step-by-step instruction to help them develop into the leaders that they are capable of becoming. The skills and techniques learned in this course will filter throughout your facility as supervisors, managers and team members all begin to work towards the common goal of increased profitability, high morale, and lowered turnover.

This two-day course is a combination of lecture and small group activities.

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02

Course 2 - Communicating vs. Connecting

Course Overview:

“Only One Thing Stands Between You and Success. It Isn’t Experience. It Isn’t Talent.”

World-renowned leadership expert John C. Maxwell says if you want to succeed, you must learn how to connect with people. And while it may seem like some folks are just born with it, the fact is anyone can learn how to make every communication an opportunity for a powerful connection. During this course we will share the Five Principles and Five Practices to develop the crucial skill of connecting, including:

  • Finding Common Ground
  • Keeping Your Communication Simple
  • Capturing People’s Interest
  • Inspiring People
  • Staying Authentic in All Your Relationships

The ability to connect with others is a major determining factor in reaching your full potential. It’s no secret. Connecting is a skill you can learn and apply in your personal, professional, and family relationships and you can start now by taking this course.

This two-day course is a combination of lecture and small group activities.

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